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Shipping & Returns

 
 

How long will it take for my order to ship?

Once your order is placed, you will receive a confirmation email. From there, our vendors will be notified and your order will be packed and shipped within 2-3 business days. Please allow for another 3-5 business days for the package to be delivered. Note: This process may take longer if there is inclement weather

I don't live in the US. Do you ship internationally?

Yes, we do! Before you place your order, please email hi@lovesquad.com to check shipping prices. Additionally, even though we can ship to you we are not able to offer international refunds or exchanges at this time.

Can I track my packages?

When your order has shipped, we will send you an email with a tracking number so you can track your package.

Can I return or exchange an item?

Since we are such a small business we do not currently accept returns and exchanges. However, if there an unforeseen mistake has occurred, feel free to let us know about it by emailing hi@lovesquad.com. We will handle these inquiries on a case by case basis.

I received the wrong size tee and was approved for a return, but haven't gotten my refund. What should I do now?

1) First, check your bank account again.
2) Contact your credit card company/bank -- it may take some time before your refund is officially posted.
3) After these steps, if you still have not received your refund yet, please contact us at hi@lovesquad.com

One of my items was damaged when it arrived. What should I do?

If a product is defective or damaged, we will be happy to provide a prepaid return shipping label for you. Please email us at hi@lovesquad.com within 2 days of receiving the order and attach photos of the damage or defect. Once we've received the damaged garment(s), they will be subject to inspection and we will send out the replacement item within a week.

What is your policy regarding sale items?

All sale and clearance items are FINAL SALE. Additionally, there are no credits or refunds issued if you purchased a regularly priced item and it goes on SALE after you placed your order.